Frequently Asked Questions

Orders have a processing time of 2 to 15 working days. [ except stock rupture ].

Orders with customization may be added 2 to 4 working days.

Orders for infrastructure will have to be discussed the deadline for execution

If you haven’t received your order yet, it may be taking longer due to a missing product.

If your order is in the status [ completed ] and you have not received it yet there may be some issue with the carrier.

Contact us through the form or by phone in footer, to know the status of your order.

Orders are properly checked and sealed, confirm that the packaging and ribbon are not damaged on receipt of the same.

We make the exchange immediately, after verification and authentication of the error.
Photograph and send us the images and description.

48 hours after the non-compliance is verified.

Bank transfer, in this case we will be able to ask for the iban for transfer.

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